Privacy Policy
Last updated: February 19, 2024
The Privacy Policy describes the privacy practices of FSC’s websites, applications, and Services which also apply to the FSCVPN product. Nevertheless, the provision of Services related to FSCVPN (“FSCVPN Services”) involves also the processing of additional personal data. Please read more information below.
GENERAL REMARKS
FSC guarantees a strict no-logs policy for FSCVPN Services, meaning that your internet activity while using FSCVPN Services is not monitored, recorded, logged, stored, or passed to any third party. We do not store used bandwidth, traffic logs, IP addresses, or browsing data. From the moment a FSCVPN user connects to one of our VPN servers, their internet data becomes encrypted.
ADDITIONAL PERSONAL DATA PROCESSED WHEN PROVIDING FSCVPN SERVICES
In addition to the information provided in the Privacy Policy, we process the following data when you use FSCVPN Services:
Technical information
Statistical server load information. We monitor server performance (CPU, RAM, server net usage) to recommend the most suitable servers to our users.
This Service does not use these “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
Username and a timestamp of the last session status. This information is used to limit the amount of concurrent active user sessions and is automatically deleted within 15 minutes after a session is terminated.
Connectivity information. To prevent abuse and to be able to dispute unfair chargebacks, we register whether the user has used the FSCVPN Service in the last 30 days. No personally identifiable information is collected in this case, apart from the fact that the FSCVPN Service was or was not used during the mentioned period.
Interaction data. To safeguard against abuse and detect prohibited activities, such as scraping, we employ advanced tools to detect irregular patterns within users’ activity when new sessions are initiated. No personally identifiable information is collected in this case, except the indication that irregular patterns were or were not detected within the user’s activity.
Information collected on FSCVPN Website www.FSCVPN.com
Social media platforms and widgets. Our website may include social media features, such as Facebook, Twitter, and LinkedIn like and/or share buttons, to help you share our content more easily. These features may collect information about your IP address and which pages you visit and they may also set cookies to make sure the feature functions properly.
Information collected on our applications
In-app event information. Our application collects anonymized information about the activity on your Account. The processed data only relates to a specific device, meaning that we cannot tell which particular user sent us event information. The in-app event information is necessary for us: (i) to know if the application is working properly (e.g., if the user was able to register or login successfully, if the user was able to connect to a server from his/her location); (ii) to know how users interact with our application (e.g., what kind of user interface items are the most or least used, are notifications we show of interest to users, etc.); and (iii) to identify problems related to our app performance and updates (e.g., crash error reports). You can opt-out of the collection of in-app information at any time by navigating FSCVPN app settings. In-app event contains the following information:
–General event information: which application sent the event, event time, categorization, and limited routing information.
–Device information: device’s operating system and its architecture, device type, model, brand, unique device identifier, device’s city, country, and time zone.
–Application information: name, version and source of the application, enabled/disabled features at the time of the event, network type, public internet service provider’s information, current VPN connection status, and related information (protocol and technology in use, current server, etc.), information about A/B testing (if any), user preferences (e.g., notifications enabled/disabled, language, preferred connection settings).
–Account information: active/inactive Subscriptions of FSC products, current and past active/inactive plans, trial information.
Note that a unique device identifier is randomly generated on the customer’s side and it’s impossible to link it to the customer’s email or user ID.
Device information. We may collect some device information on our application too. Such information is logged automatically and may include the model of your device, operating system version, and similar non-identifying information. We may use this information to monitor, develop, and analyze the use of FSCVPN Services. Also, to help users connect to the most convenient server when using a Quick connect feature, our application detects the device’s city (detection is done locally, this data is not logged in our systems).
Device identifiers. In some cases, we may record your device’s identifier for marketing or analytics purposes. These identifiers are assigned to your device by the OS manufacturer and can be reset at any time from your device’s settings. For instructions, see the following policies for different devices: Advertising & Privacy on iOS devices and Managing your Google Settings on Android devices.
Enabled features. Knowing which product features are enabled on your application helps us to provide you with more relevant information. For example, this means that you will not receive in-app notifications about FSCVPN features that are already enabled.
URL scanning. The Threat Protection feature matches the URLs against the databases of already known items and, if found there, it blocks ads, trackers, phishing attempts, and malicious websites. We are not able to tell which particular user interacted with the exact URL or website. The data that we process is the URL and its status (e.g. if it is blocked). This is necessary to perform and improve this service.
Initial file scanning. When the Threat Protection feature initially scans newly downloaded files, it is using an engine to determine if the file is malicious or not. At this point, the data is processed as follows:
– Scan status. In order for us to be able to block harmful files, we process information if the file is malicious or not, and if the scanning was technically properly performed.
– URLs. We collect this information to determine the source of downloaded files to detect malicious websites. By identifying patterns in malicious URLs, we can block access to sites associated with harmful activities.
– Connection information. The network connection is essential for the Threat Protection feature to perform smoothly, therefore we process limited data that helps us to determine the quality of the connection. Such data may include your country, time zone, and the name of your internet service provider.
Cloud-based threat detection. This option is only available for users that have enabled it. When the initial file scan cannot tell if a file is malicious, the file is uploaded to the cloud where deep scan is performed in order to detect malware. The cloud-based threat detection applies only to executable files, meaning that no other types of files (such as .doc, .pdf, .jpg) are uploaded to the cloud. When the file is uploaded to the cloud, we are not able to tell which particular user the file belongs to. After cloud-based threat detection the scanned files are stored and used to improve our Services.
Contact Us
If you have any questions or suggestions about my Privacy Policy, do not hesitate to contact me at support@fscvpn.com.